We often talk about how businesses should respond to customers online. We talk about establishing action plans, response protocols, and single-points of contact. We talk…Read more
It was a beautiful, sunny weekend here in London, ON. The perfect kind of weekend to go strolling in a park and maybe listen to a little music. Fortunately, the…Read more
"OK. [OK]. Blue Jays. [Blue Jays]. Let's [Let's]. Play. [Play]. Ball."
If you're in Southwestern Ontario like us (or, basically, anywhere in Canada), you may have…Read more
Whether your customers are next door or in a galaxy far, far away, the message remains the same -- go where your customers are and deliver your message in the way that…Read more
So... remember this experiment? Where I tilted at the virtual windmill that is…Read more
The recent news from Google that mobile-based searches have exceeded those coming from desktop and laptops has prompted…Read more