We've all had a less-than-perfect customer service experience: a surly customer service rep on the phone, poor workmanship that a company won't apologize for, or a bungled…Read more

In my prior post I discussed the…Read more

While productive communication is a two-way street, the path can sometimes get rough – especially when you're dealing with potentially contentious issues like…Read more

Sometimes, despite having full (though corrected) vision and being able-bodied, you just can't see some of the amazing things that this world has to offer. You also can't…Read more

Infographics must die.

At least that was the feeling I expressed a few months ago on Twitter. It was a visceral reaction to my frustration with graphical…Read more

My colleague Jay Menard has written several great posts on…Read more

I'm a content guy. Not only do I love words, but I understand their power. I've had the distinct honour and pleasure to play a key role in Digital Echidna's accessibility…Read more

Over the past week or so, we've looked back fondly at the year that was in 2013. We wrapped up the year discussing…Read more

Today is the International Day of Persons with Disabilities. Canada has made strong…Read more

Whether you're developing your site on your own, or maintaining one that's been developed on your behalf, it's always good practice to regularly test that you continue to…Read more

Thinking Ability First is not just about looking past physical and mental limitations, but it's about expanding everyone's horizons.

Earlier this morning, we had…Read more

A is the best you can do right? Or is it AA? What does WCAG 2.0 mean again?  And what do I really need to do by Jan. 1, 2014 – if anything? What’s the difference between A…Read more