Whenever we execute user testing, you want to get it right the first time. After all, testing takes time, resources, and effort. And by the time you’re at a…Read more

There can be a huge difference between a “Yes” and a “Yes.”

Context is everything and when you’re reaching out to customers and users for…Read more

Delivering a satisfying digital solution using UX research is no different than cooking a meal for a crowd -- you need to know the audience, have the right…Read more

When it comes to developing the right digital solution for you and your customers, it’s important to…Read more

Over the past couple of weeks, I’ve spent a lot of time negotiating pain. Nothing personal, mind you, but working professionally to help both clients and groups…Read more

A little while ago, I mentioned that my title has changed. Sure, I’ve still got the content strategy gig, but what’s formalized has been my role as a UX Research…Read more

I still blame high school English teachers. 

London's emerging user experience industry is ready to take centre stage -- and you're welcome to be a part of a day full of learning, sharing, education,…Read more

Proxies, advocates, and representatives are all welcome to participate, but when you want the best quality of information upon which to build the…Read more

Where does user experience ends and accessibility begin? Aren't they two sides of the same coin? And, if so, how and when should both be incorporated into a project

Two of London's leading digital firms, Digital Echidna and Resolution Interactive Media (ResIM), have entered into a strategic partnership to combine their…Read more