Why Support Level Agreements Can Help Insure Your Website’s Future

There’s an old adage that says something to the effect of, “you don’t need insurance… until you need it.” Whether it’s home or renter’s, auto, or life insurance, we often grumble about paying for something “just in case” something happens.

But when that something does happen, you often find it’s the best investment you’ve made.

I thought about this recently with all the discussion about a security certificate issue that’s causing some consternation. You may have read that Chrome and Firefox will soon be “distrusting” all certificates issued by Symantec --- which includes PayPal. Although it didn't impact many of our clients, issues like this come up on a regular basis and can have users scratching their heads -- especially if they're not particularly tech-inclined.

When it comes to building a website, you can’t just launch it and leave it. Building a website is just the start -- the ongoing maintenance is also something you need to consider. And the bigger and more complex your site is, the more thought you need to put into ongoing maintenance. From security patches to core updates, from minor tweaks to wholesale changes, as Digital Echidna’s support manager, I see a lot of these types of requests. Oftentimes, your in-house team may not have the time or resources available to solve challenges that arise -- either proactively or reactively. And that’s where an ongoing relationship with your website vendor can be of benefit.

At Digital Echidna, we offer a selection of tiered service-level agreements under the catchy EchidnaCare banner! Each offers a selection of features, pricing, and guaranteed response times to meet your organization’s need and budget. With our EchidnaCare packages you:

• Get access to our team of support consultants and developers;
• Receive priority scheduling for those unplanned ad-hoc requests;
• Have access to emergency recovery services in case of a catastrophic event;
• Enjoy an extended warranty for the length of your support agreement;
• Have access to affordable maintenance contract options;
• Receive a separate and secure development environment; and
• Receive uptime monitoring and notification services.

And that’s just some of the services we offer as part of these packages. At Digital Echidna, we stand firmly behind our solutions. Our craftsmanship guarantee ensures that we will repair any bugs or errors, at no cost, for a period of three years after site launch.

Any reputable web development firm should do the same. Does yours? Every client is different, every project is unique, and that’s why our EchidnaCare packages can be tailored to your specific needs. If you’re interested in learning more about EchidnaCare -- even if you’re not currently an Echidna customer -- I encourage you to reach out to [email protected] for more details!

Ideally, you’ll never need to use insurance, but when something happens, you’ll be glad you have it.