Focusing on delivering upon the expectations you have set for your customers is music to your customers' ears. But focusing on your own internal beliefs to the exclusion…Read more

Being prepared in a disaster is essential for anyone, but having a disability means that particular considerations need to be made. Fortunately, there are a variety of…Read more

I believe firmly that diversity of experience helps to make you better at what you do. By day, I'm a content and requirements strategist at Echidna; but by night I write…Read more

Maslow's hammer states that when all you have is a hammer, everything starts looking like a nail. It's a concept we often see in communications, but at some point -- if…Read more

For most people, 3.5 mm is an insignificant distance. But for users of adaptive technology it might prove to be a bit too far of a gap to bridge.

Recently I read a…Read more

Anything is searchable.

The key to success is making it findable. And while X may no longer mark the spot, understanding what markers work -- and the routes people…Read more

A tablet billed as "the iPad for the blind" featuring liquid-bubble Braille output is intriguing, but is it appealing to a niche that may not be there?

The idea of…Read more

The simple fact of the matter is that there is no one-size-fits-all solution to accessibility issues. So understanding the differing needs of persons with disabilities,…Read more

How do you get your message across when you can't be sure that your audience even speaks your language? Repetition, juxtaposition, and clear imagery can help you ensure…Read more

When building sites or designing content, some people get too caught up in ensuring everyone is "represented" on a page -- breaking it down into various subgroups and…Read more

"I may not know much about art, but I know what I like."

It's a quote that's widely -- and wildly -- attributed. Anyone from Mark Twain to W.C. Fields is alleged…Read more

Last week I wrote about the iAid, using it as an example of a…Read more